Delegates Relations Manager!
Are you passionate about building meaningful connections and making a global impact? IGN is looking for a dedicated Delegates Relations Manager to join our team!
Responsibilities:
- Build and maintain positive relationships with customers through effective communication and interaction.
- Identify opportunities for upselling to converted customers to enhance retention and customer satisfaction.
- Reach monthly sales targets and contribute to overall team goals.
- Ensure high levels of customer satisfaction and retention.
- Ensure 100% compliance with established processes and reduce deviations by 95%. Set expectations that we will have many experiments/changes as part of our iterative culture to always be 1% better in all aspects.
- Provide daily feedback on what works and what doesn’t to improve the overall process in the team.
- Contribute to the development and implementation of customer service strategies and initiatives.
- Collaborate with other departments to ensure seamless customer experience.
Key Performance Indicators (KPIs):
- Attitude and Integrity: We prioritize attitude and integrity. Work as an expression of gratitude to the Almighty. We do not tolerate cheating, lying, or bad attitude, and are committed to fostering a culture of honesty, accountability, and psychological safety for feedback.
- You are a growth mindset person.
- Experience in MUN-related programs will be prioritized
- Proven experience in a similar role that is sales-oriented and target-driven.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Proficiency in using Google Sheets/Excel, email, and remote work platforms.
- Ability to work independently and as part of a team, in a hybrid working environment.
- Proven level of skills to handle all objections on chat/call/offline meetings
- Understand that this role requires collaboration and following the team's direction, with proven improvement feedbacks that upgrade workflow being appreciated.
Benefits:
- Fixed monthly salary. This is negotiable depending on your proof to fulfill the KPIs. Feel free to propose.
- Commission starts from 160 USD per achieved target sales/retention
Application Process:
- Send your CV and Cover Letter to email [email protected] with the subject IGN Delegates Relations Manager Application.
- Only the selected candidate will be contacted.